How can we help?
Customer Service
Find help with orders, payments, delivery, returns, accounts, and product questions.
My orders
View the status and details of your purchases.
Account help
Reset your password securely by email.
Contact us
Send us your question with an order number if available.
Shipping and delivery
When is shipping calculated?
Shipping is calculated during checkout using the selected delivery country and is shown before payment.
How long does delivery take?
The usual estimate is 1–3 business days. International orders and carrier delays can take longer.
Frequently asked questions
Can I change an order after payment?
Contact customer service as soon as possible. Once an order has entered fulfilment, changes may no longer be possible.
Where can I find my order?
Signed-in customers can open Order History from the account menu. Payment and order updates are also sent to the registered email address.
What if an item arrives damaged?
Contact us with your order number and clear photos of the item and packaging so we can help.
How do I return an item?
Contact us before returning products. Return eligibility can depend on the item, especially for custom-cut fabric.
Contact customer service
Include your order number and the email address used for the purchase when asking about an order.
Email customer service